Shipping & Returns

FREE SHIPPING on all orders over $49.99

Free Shipping valid on orders shipped in the continental United States via Ground Shipping. Packaging, taxes and previously purchased merchandise do not qualify towards the minimum purchase requirement. MINGCHENG Inc., reserves the right to extend, modify or discontinue this offer at any time without notice.


Shipping Time & Rates

Shipping Process

All orders placed by 1 p.m. PST Monday through Friday will be processed the same day. Orders placed after 1 p.m. PST on Friday and all orders placed on Saturday and Sunday, will be processed on the following Monday (excluding holidays). Orders will ship UPS or USPS standard ground unless express delivery is specified.

Shipping Confirmation

You will receive an email confirmation with the tracking number once your order has been shipped. Click on the tracking number within the email to view the status of your package. You may also call customer service at DIANHUA Monday through Friday 8 AM - 5 PM to receive an update on its status.

Shipping Promotions

From time to time, MINGCHENG will offer discounted or free shipping promotions. In order to qualify for the shipping promotion, your order must ship via Ground and meet the minimum qualifying dollar amount if applicable. The minimum qualifying amount of your order excludes tax, shipping charges. Shipping charges are not eligible for reimbursement on purchases placed prior to the promotional date. Other restrictions may apply.


International Orders

How It Works

Shop throughout our website and add the items that you like into your shopping bag. When you’ve finished shopping, click the shopping bag link at the top right side of the page, enter your postal code and then select your applicable country in the country drop-down. MINGCHENG will charge you for product and shipping charges during checkout and you will be responsible for paying taxes and duties to Customs at the time of delivery.

NOTE: If you are shipping to an APO/FPO address, please select United States as your country and select AA, AE or AP as your State. If you are unsure about your address or how to checkout, please contact us at DIANHUA or email us at service@MINGCHENG.com

Pricing

All prices shown on MINGCHENG are in U.S. dollars. If you need a conversion to your local currency, Exchange rates change daily, and MINGCHENG is not responsible for any loss incurred as a result of currency fluctuation.

Sizing

All sizes on MINGCHENG are standard U.S. sizes. To see our size charts, please click here. Due to the variation in sizing between countries, we are unable to provide accurate conversion information for your specific country. If you require product measurements, please call us at DIANHUA or email us at service@MINGCHENG.com with the specific product, size, and measurements you need and we’ll get back to you as quickly as possible. Due to the costs of shipping and returning items, we suggest you try your best to find your exact size before placing an order.

Returns

Before placing your order, please be advised that international returns are both expensive and time consuming. We will accept returns from customers for up to 30 days from the date of receipt. Return items must be sent back unworn and with tags attached. You are responsible for paying postage and insurance on any return package mailed back to us.

To return/exchange an item purchased at MINGCHENG, please fill out and enclose the return form attached to the back of the invoice that arrived with your package. You may use any shipper you like, but we recommend purchasing tracking and insurance as MINGCHENG is not responsible for packages that do not reach our warehouse. Please ship your return to the following address:

MINGCHENG

Once we receive your return package, please allow 1-2 weeks for processing. We will send you an email notification when your refund has been processed. Your refund will be issued according to the payment method you selected for the original order. Shipping fees are non-refundable.

MINGCHENG will refund you only for the merchandise returned. We cannot refund your tax, duty, and Customs fees that were paid at the time of delivery. To obtain a refund of these fees, please refer to the page with your country’s specific information for contacting your local Customs office.

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